FAQ

Last updated: 2026-11-03

Does WyreDeck include channels, movies, or subscriptions?

No. WyreDeck is a player and organizer for sources you provide. Use providers that have the right to distribute their content.

Where are provider credentials stored?

Local Install stores them on the TV. A Backbone-managed provider stores them on your own LAN Backbone. WyreDeck's account service does not receive them.

Does WyreDeck contact an account service?

A purely local installation without a linked account can operate without the account service. When you link an anonymous account, the app uses the service for pairing, device authentication, tier, expiry, and the server-reported capability manifest and device limit (which the TV caches across restarts and preserves during the 7-day offline grace window). Provider credentials, provider catalogs, and viewing state are outside that service.

An issue report is sent only when you submit one from the app.

Do different profiles on my TV need separate accounts or subscriptions?

No. Commercial tier and server-reported capabilities apply to the linked account across its registered devices, never to individual viewer profiles. Every local or household profile on a paired TV shares the same account capability state; profiles separate favorites, watch history, and optional PIN or content-maturity filters rather than requiring separate subscriptions. See Profiles, favorites, and guide.

Can WyreDeck recover a lost 16-digit account number?

No. Your 16-digit account number is the entire account identity, and WyreDeck stores only a one-way fingerprint with no email address, phone number, or person name that could prove ownership. Save the number in a password manager as soon as it is shown to you. See Accounts and pairing.

Can I use more than one provider?

Yes. Open Settings > Providers & Sync > Manage providers. Enabled provider content is combined into the applicable browsing surfaces.

Can I hide a provider surface temporarily?

Yes. You can hide Live TV, Movies, or Series for a provider and re-enable it later. Locally retained data is not immediately deleted just because a surface is hidden.

Can I use WyreDeck on multiple TVs?

Yes. Local Install configures each TV separately. A LAN Backbone can provide a shared household catalog and profile playback state to paired TVs. An anonymous WyreDeck account currently supplies account and tier continuity, not a readable cloud copy of provider catalogs or viewing history. An enrolled LAN Backbone appliance counts as 1 of the 5 device slots on a Premium account (and 1 of the account's device slots on Free).

Is the LAN Backbone available?

The app includes the LAN Backbone setup and pairing path for an existing Backbone appliance. It is an advanced, self-operated setup, not a hosted WyreDeck catalog service. When enrolled with your WyreDeck account, the appliance counts as 1 of the 5 device slots on a Premium account under the initial device limit rather than having a separate appliance quota.

What is the difference between the Standard and Full LAN Backbone editions?

Standard is the planned free public GitHub distribution containing the shared provider, catalog, guide, and direct-playback foundation (including Xtream sync, live M3U with optional XMLTV, and single-profile content filters), with Premium execution physically omitted. Full is the private edition containing the Standard foundation plus planned Premium implementations (such as shared household profiles, LAN playback-state sync, and Backbone-managed TMDB enrichment). Installing Full alone does not grant Premium features; the appliance checks an account-scoped capability manifest and fails closed when a capability is not granted. See LAN Backbone and the Backbone FAQ.

What happens to my profiles, favorites, and progress if Premium expires?

Nothing is deleted. WyreDeck uses non-destructive downgrade rules: your local profiles, favorites, imported catalogs, cached artwork, and recorded watch progress remain on your TV. Playback simply returns to Free-tier behavior (for example, starting playback from the beginning rather than seeking to a saved resume offset). See Profiles, favorites, and guide.

How do app updates work during the private test?

The Android TV app checks WyreDeck's update manifest over HTTPS, downloads the APK from the same origin, and verifies both the byte size and the SHA-256 checksum before launching Android's package installer. If an older test build falls below the server's minimum version floor, the app displays an advisory Minimum version required banner; open Settings > About > Check for Updates and choose Download and install to update. For self-operated LAN Backbone appliances, the service also publishes a container release manifest with a pinned sha256:<64-hex> image digest and an appliance-scoped heartbeat version floor. See Updates and issue reports.

What Android versions are supported?

WyreDeck supports Android TV and Google TV devices running API level 26 (Android 8.0) or newer.

How do I report a bug?

Open Help in the app and choose Report an issue. Include the observed behavior and reproduction steps, but never enter an account number, provider credential, playlist URL, stream URL, or TMDB key.

Where are account and privacy questions answered?

Use the WyreDeck Help center for account pairing, device limits, current payment availability, and account security. The Privacy policy is authoritative for current data collection and retention.