WyreDeck Help

Last updated: 2026-10-25 (2026-10-26 06:15 UTC)

WyreDeck is a TV-first player and organizer for Android TV and Google TV. You bring your own lawful provider or playlist. WyreDeck does not include channels, movies, series, provider subscriptions, or access to content.

Start here

• Quickstart: connect a provider and begin browsing.
• Setup and data: understand Local Install, LAN Backbone, anonymous accounts, and where data is stored.
• Accounts and pairing: learn how the anonymous 16-digit account number works, pair a TV at wyredeck.com/pair/, and understand device slot limits.
• Profiles, favorites, and guide: compare Free and planned Premium capabilities, manage favorites and guide listings, and understand non-destructive downgrade behavior.
• LAN Backbone: run an optional home network appliance across multiple TVs and compare the Standard and Full Backbone editions. Continue with the feature comparison, installation and connection guide, or Backbone-specific troubleshooting.
• TMDB API key: configure optional direct BYOK metadata access on both Free and Premium tiers.
• Updates and issue reports: install verified Android TV sideload updates, check LAN Backbone container release manifests, and submit privacy-redacted issue reports.
• Troubleshooting: diagnose provider, guide, sync, pairing, update, and playback problems.
• FAQ: short answers about accounts, multiple devices, privacy, and issue reports.

Bring your own service

WyreDeck is not affiliated with an IPTV provider and does not sell streams or subscriptions. Use sources that have the right to distribute the content they provide.

Account, privacy, and payment help

The WyreDeck Help center has the current guidance for anonymous account numbers, TV pairing, device limits, privacy, and payment availability. Read the Privacy policy for the implemented data boundary.

Need more help?

Open Help in the TV app and choose Report an issue. Describe what happened, but never include an account number, provider username or password, playlist URL, stream URL, or other credential.